We are excited to ship your amazing products to you! Below you will find all the important details regarding shipping options and delivery times.

SERVICE	COST	DELIVERY TIMES
		Metro: Sydney, Melbourne & Brisbane	ACT, SA, WA, Regional NSW, VIC, QLD	NT, TAS, Remote QLD, SA & WA
Standard	$10.00 under $99.00   FREE over $99.00	2-3 business days	4-6 business days	7-10 business days
Express Order before 2pm	$15.95 up to 1kg   $19.95 up to 3kg   $29.95 + 5kg	1-2 business days	2-3 business days	4-8 business days

 

Please note that any duty, customs tariffs, and local sales taxes are determined by the destination country. You will be responsible for paying any applicable duties and taxes before your order is released from customs. Import duties, customs fees, and local sales taxes imposed by the destination country are the recipient's responsibility.

Please keep in mind that our shipping estimates are based on the expected time of arrival from the dispatch date, not the date of your order placement. If all items in your order are in stock at the time of purchase, we aim to dispatch your order on the next business day.

It's important to note that our delivery timeframes are based on business days, which include Monday to Friday and exclude Australian, New Zealand, and Fijian public holidays.

If your order hasn't arrived within the estimated delivery time, please follow these steps:

1. For home deliveries, check around your property (mailbox, meter box, carport, etc.) for any safe locations where the delivery driver may have left your parcel.
2. If your parcel is being delivered to a business address, please check the mailroom or reception for your parcel.
3. Verify that the delivery address provided during checkout is correct by referring to your confirmation email.

To track your parcel, you will receive an email with the tracking information once your order has been shipped. If you cannot locate your parcel or need further assistance, please email us at contact@soulhaircare.com.au.

To ensure a smooth delivery, our parcels are typically delivered without a signature requirement. The delivery person will use their discretion to safely drop your parcel in a suitable location. If you prefer a different arrangement, such as delivery to a business address, please include your business name and any specific instructions (e.g., "Leave at Reception") during checkout.

In the event that an item you ordered is out of stock, we will refund you for that item and ship the remaining items in your order.

If you wish to initiate a return, please refer to our return information page for detailed instructions.

Thank you for your understanding and support.